Monday, November 30, 2009
Monday, November 23, 2009
Friday, November 20, 2009
The study guide from yesterday's theory class makes it all sound so easy.
Communicating for Success Study Guide:
What is reflective listening?
Listening to someone and repeating, in your own words, what they said back to them.
The act of effectively sharing information between people.
What is the purpose of a portfolio?
To show your client a visual tool. To showcase your talent.
What are good relationships built on?
Mutual respect and understanding.
What is the key to operating effective and successful customer service?
The ability to understand people.
What should always be done before any service?
A client consultation.
What is recorded on an in-take form?
Client’s contact information, services and technique performed.
What is an important aspect of reflective listening?
Talk less, listen more.
What does reiterate mean during a client consultation?
To repeat in measured, precise terms.
What is the best way to handle a schedule conflict with a client?
Be polite and ever argue.
What is the best way to handle a conflict with a co-worker?
Privately and directly
What is the best approach when dealing with an unhappy client?
Tact and honesty
What is discussed during an employee evaluation?
Performance, desires and progress
What does upkeep after a service mean?
Home maintenance and limitation, and commitments needed to keep the best look.
Thursday, November 19, 2009
Tuesday, November 17, 2009
Sunday, November 15, 2009
I walked into Target two weeks ago, and was instantly surrounded by Christmas. And I was happy. I embraced it. Even though it was the day after Halloween I loved seeing the Christmas decorations. For the past few years I've been very "bah-humbug" about the season. At least until a week or two into Advent. I threaten to get one of those little table-top trees -- AND THAT'S IT, DAMN IT! I haven't of course, but I've wanted to. I was trying to figure out why this year I feel so different. As soon as I got home from Target I wanted to put lights up every where. I relized it's because since 2002 I've worked on retail accounts; I'd have to start thinking about Christmas ("the Holidays) in July. It'd be 100 degrees out but I'd be writing holiday marketing plans -- what would we do for Black Friday, for the 23rd and 24th -- what great deals could we offer -- what would the door breakers be? If I started much after July 4th we'd be sunk. Then in August or September we'd be shooting -- making snow in Los Angles. Santa would be there... Then we'd donate a all the props to Habitat for Humanity -- and even that was Christmas-y. Then as the holiday actually did get closer, the tension would build until Black Friday where you'd just hold your breath to see the sales results on Monday. If they were good, you could relax a bit and enjoy the holiday; if they were bad, you'd be fucked and might loose the business. ... and your job......
Friday, November 13, 2009
Thursday, November 12, 2009
In this unscripted series created by Morgan Spurlock, participants face their fears and prejudices when they spend 30 Days living someone else’s life.
Yesterday we began learning how to give facials. I was like all "ick! I don't want to do that, I want to do hair." But once I got into it it's actually one of those experiences that really surprised me. It's very relaxing, giving a facial. I sort of got that hypontized feeling myself. It would have been even more relaxing had I not been trying to memorize all the latin names for every part of the face. You know that indent below your nose for which people say there's no word? There is. It's pepressor septi (two words actually).
Tuesday, November 10, 2009
Twice in the last few days I've had people hatin' on my school and that's not cool. First a friend made a really racist remark (which I can't repeat) and told me that I could transfer to the Redken school because they are starting a new part-time program. Then, at the professional beauty supply store where I have to show my student ID and transcript in order to make a purchase, the sales woman (to whom I of course started telling my whole story the minute I walked in and she started following me around) was all "wow, you probably have the best grades and attendance record at that school. You know, they have people there that are in women's correctional facilitates. They just let them out to go to school." I had to sort of agree with her. But then she went on to tell me how she went to the "best beauty school in the state -- International in Colerain." And how a "person like you would be much better off there." OH REALLY?! I wanted to say to that self satisfied snob.. "well -- maybe that's true but I have DEGREES FROM SOME OF THE BEST SCHOOLS IN THE Freakin' COUNTRY. And I think Western Hills School of Beauty rocks! There are some very, very strong teachers there. One (at least) who could go up against anyone I had at Horace Mann, Hamilton College or COLUMBIA-FREAKIN'-UNIVERSITY. The Ivy League? Heard of it? No? I didn't think so! (Who's the self satisfied snob now? Ooopps.)
Sunday, November 8, 2009
Ever drive, or walk by one of those beauty supply stores that looks really enticing, but has a big ol' sign on the door "professionals only?" Wondered what was in there and why it was "professionals only?" Was it really that much better? Well..... I've been, and it is! A fantastic array of products. Color and texture. All those "salon only" projects. The ones I use to buy at salons. Goldwell, Sabastien, Kiwi, OPI -- all my favorites. The one's I use to pay BIG BUCKS for. Flat irons that get hot, hot, hot -- so much better than anything you can buy at Target. Better even than the pink one you buy at the kiosk at the mall -- and for A THIRD OF THE PRICE. I love retail environments. I love the displays. The organization, the end-aisles, the colors, the patterns. Retail at it's finest. And they had a lot of holiday season gift items...... so you all know what you're getting for Christmas....
Friday, November 6, 2009
The week I got fired, David Kessler the author of The End Of Overeating: Taking Control of the Insatiable American Appetite ( was interviewed on the The Daily Show. That week I also saw Food Inc. (http://www.foodincmovie.com/). I felt I was left with no choice but to start weaning myself and my family off any and all processed food and meat. I got some vegetarian and vegan cook books from the library. Brought the food processor up from the basement and bought one of those Asian rice steamers. I made the most delicious curry veggie burgers -- with ingredients I could only find at the health food store in Clifton. I spent A LOT of time chopping. I also committed to buying local and cutting back on dairy. I bought organic. Not only was I chopping for what seemed like hours a day; I was driving all over the freakin' city to buy produce, meat, dairy and bread. Sometimes I was baking my own bread. It was a huge time commitment. And a little bit crazy. Channeling all that unemployed energy. Not a life style change I could sustain. Especially not when I'm in school six days a week. Months later, we've managed to hang on to the soy "dairy" products and the local meat and eggs. So I feel good about that.