Friday, November 20, 2009

Client Service

The study guide from yesterday's theory class makes it all sound so easy.

Communicating for Success Study Guide:

What is reflective listening?

Listening to someone and repeating, in your own words, what they said back to them.

Define communication

The act of effectively sharing information between people.

What is the purpose of a portfolio?

To show your client a visual tool. To showcase your talent.

What are good relationships built on?

Mutual respect and understanding.

What is the key to operating effective and successful customer service?

The ability to understand people.

What should always be done before any service?

A client consultation.

What is recorded on an in-take form?

Client’s contact information, services and technique performed.

What is an important aspect of reflective listening?

Talk less, listen more.

What does reiterate mean during a client consultation?

To repeat in measured, precise terms.

What is the best way to handle a schedule conflict with a client?

Be polite and ever argue.

What is the best way to handle a conflict with a co-worker?

Privately and directly

What is the best approach when dealing with an unhappy client?

Tact and honesty

What is discussed during an employee evaluation?

Performance, desires and progress

What does upkeep after a service mean?

Home maintenance and limitation, and commitments needed to keep the best look.

1 comment:

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